Overview
To be eligible for a return, your item must have either an issue scanning or a bad spelling caused by our team or a package which didn’t touchdown to the address provided by the buyer.
Change of mind can also be a an issue, that’s if we haven’t started working on your card.
To complete your return, we require a screenshot or a receipt on proof of purchase.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at scanit@scan-iden.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scanit@scan-iden.com.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at scanit@scan-iden.com for questions related to refunds and returns.